Effective Date: 25 September 2026 | Last Updated: 25 September 2026
 

Screenery (“Screenery”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase tickets, register for an event, communicate with us, or otherwise use our services.
 

1. Information We Collect

• Name

• Mobile number

• Email address

• Billing and transaction information

• Event/ticket booking details

• Information voluntarily provided when contacting us

• Device, browser and website usage information

• IP address and similar technical information

• Information collected through cookies and similar technologies

We do not intentionally collect or store complete payment card numbers, CVV numbers or similar payment credentials where payment is processed through a third-party payment gateway.
 

2. How We Use Your Information

• Process and manage ticket bookings.

• Send booking confirmations, tickets and transaction-related communications.

• Provide information relating to events you have booked.

• Respond to enquiries and customer-support requests.

• Process refunds or cancellations where applicable.

• Improve our website, events and customer experience.

• Prevent fraud, misuse and unauthorised transactions.

• Comply with applicable laws and legal requirements.

• Send information about upcoming Screenery events, offers and experiences where permitted and where you have provided the necessary consent.
   

3. Marketing Communications

If you opt in to receive marketing communications, Screenery may contact you through email, SMS, WhatsApp, telephone or other permitted communication channels regarding upcoming events and experiences.

Screenery does not sell your personal data to third parties.

We may use service providers to assist with communications, ticketing, analytics, hosting, customer support and other business functions. Such service providers may process personal data only for the purposes for which they are engaged and subject to appropriate contractual or legal safeguards.

You may opt out of marketing communications at any time using the unsubscribe mechanism provided or by contacting support@screenery.in.
 

4. Payment Information

Payments may be processed by independent third-party payment service providers. Screenery does not receive or store your complete card number, CVV or other payment credentials processed directly by the payment gateway. Your payment may also be subject to the privacy policy and terms of the relevant payment service provider.
 

5. Sharing of Information

We may share personal data where reasonably necessary with payment gateway providers; ticketing and booking platforms; event venues and operational partners where necessary to fulfil your booking; technology, hosting and communication service providers; professional advisers and service providers; and government, regulatory or law-enforcement authorities where legally required. Such sharing does not mean Screenery sells your personal information.
 

6. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
 

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling bookings, maintaining business and transaction records, resolving disputes, preventing fraud and complying with applicable legal, tax and accounting requirements. Where information is no longer required, we may delete or anonymise it, subject to applicable legal requirements. We may also be bound by local laws including but not limited to The Digital Personal Data Protection Act, 2023
 

8. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences and support analytics or marketing activities. You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.
 

9. Your Rights

Subject to applicable law, you may have rights regarding your personal data, including the right to request information regarding processing; request correction of inaccurate or incomplete data; request deletion where applicable; withdraw consent where processing is based on consent; opt out of marketing communications; and raise a grievance regarding processing of personal data.
 

10. Third-Party Websites

Our website or communications may contain links to third-party websites, ticketing platforms, payment providers or other services. Screenery is not responsible for the privacy practices of third-party websites.
 

11. Children's Privacy

Our services are not intentionally directed towards children. We do not knowingly collect personal data from children except where permitted by applicable law and with any legally required consent.
 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last Updated” date.
 

13. Privacy / Grievance Contact

Name: Soham Sarvagod
Email: support@screenery.in